Booking terms and conditions
You can book one of our published itineraries for your safari and trekking/ combo safaris/ Serengeti safari or create your own program by contacting us through our email/ telephone or on WhatsAapp
Typically, you can spend a week on safari and/or a week on trekking, and then relax on a white sand beach in Zanzibar. However, all combinations are possible, depending on your personal preferences and needs.
We can arrange airport transfers, including from/to Nairobi- through shuttle bus, Kilimanjaro airport, Arusha airport & Arusha bus station
Reservations
A 30% non-refundable deposit for your tour and safari holidays/trekking will be required for reservation of your holidays which will be send through our company A/C
Thereafter, the payment for the remaining balance of 70% should be delivered to Ngata Expedition Tours & Safaris 60 days before your departure date. We accept all major credit cards as well as debit cards. An invoice will be sent to you when you are ready to start the booking process with Ngata expeditions Tours & Safaris .You can pay us through cards (Visa, Master card, Credit card & America express but there is bank surcharges of 5% which charged by Bank and not Ngata Expeditions Tours & Safaris
For last minute reservations, payment conditions will change.
Cancelation
Prior Tour Departure, For Cancellations Received by Us in Writing E- mail and the clients should be observing the terms and conditions:
The following cancellation fees will be made for cancellations
- Deposit is Non Refundable if the booking is cancel 30% tour cost
- 29 -15 days prior: 50% tour cost
- 14 -7 days prior: 75% tour cost
- 6 days or less prior or no show: 100% tour cost.
There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason, whatsoever amendments made to the itinerary once paid for, may result in additional cost.
Alteration of tours.
The right is reserved to change any arrangements should conditions so necessitate.
Insurance
It must be clearly understood that these are adventure safaris and there are certain dangers and risks which are inevitable. Whilst every care is taken for the safety and comfort of our clients, the company accepts no liability for all or any of the following:
- Damage or loss of property of any client, howsoever caused
- Sickness, infection, injury or death of the clients, howsoever caused
- Change of itinerary due to road and weather conditions.
- Damages, directly or indirectly, arising out of delays in departure or-arrival including delays occasioned by the missing of road, rail, ship or aircraft connections
- War and other likely calamities which may occur while on the safari
All the above and other unexpected situations can arise before or during any type of vacation. Such an event might cause you to cut short your vacation or cause your trip to be cancelled all together. Unfortunately, because of the costs incurred by the tour operator, any cancellation after booking incurs financial penalties, up to and including loss of the entire package price.
Ngata Expeditions Reserves The Following Rights
To alter route in the itinerary should conditions necessitate for the good of the client. Existence of circumstances beyond Company’s control which requires alternative arrangements during your tours and safari with Ngata expeditions should immediately be made to ensure the safety, further participation and enjoyment of your tour
Liability
The Company and its agents act only as agent or agents in all matters relating to tours. The liability carried in its own is governed by the respective laws of the country and all claims. It is strongly advised that you take out fully comprehensive insurance including death, medical expenses, injury, delays, loss and damage of property.
Ngata Expeditions Tours & Safaris will not be held responsible for any such claims.